Refund policy

The buyer may cancel before the key is delivered. If payment is confirmed but the key has not been revealed or activated, support checks the status and processes a refund unless another lawful basis requires order performance.

If a delivered key does not match the order or cannot be activated because of a defect existing at delivery, the buyer supplies the order reference and error details.

After verification, the store replaces the key at no charge. If a working replacement cannot be supplied within a reasonable time, the payment is refunded.

Disclosure, activation and continued usability are considered when a request is reviewed. This does not remove remedies for a verified defect or other rights guaranteed by law.

A change of mind or an incorrect product or duration choice does not by itself prove a defect, but support will still review the circumstances.

Contact support by email or Telegram. Include the order reference, product, duration, payment date and steps taken. Attach the error text or a screenshot without publishing the key or full payment details.

Do not open duplicate requests for one order, as this slows verification.

Once approved, a refund is sent to the original payment method unless the provider requires another route.

The seller sends the refund no later than 10 days after receiving a substantiated request; final posting time depends on the bank or payment provider.